Help/FAQ
Technical Questions
When do I get my certificate?
When you complete the course, you can instantly access your digital certificate of completion. We will also send an electronic certificate to the Indiana Bureau of Motor Vehicles (BMV) within one day, even on weekends. Please allow additional time for the BMV to process your certificate and clear points from your driving record.
How can I get a copy of my certificate?
After you complete the course, you can log into your account at any time to view and print your certificate.
How do I register?
To register online, simply enroll in the Indiana Basic Driver Safety Program and get started right away.
Why can't I open my certificate of completion?
If you're having issues viewing your certificate, make sure you have Adobe Reader installed. If you have the program and are still having issues, try saving the attachment to your computer and using Adobe Reader to view it.
Why can't I view the course videos?
If you can't get the videos to play, check to make sure you have the latest version of Adobe Flash Player. We recommend that you use the web browser Mozilla Firefox to complete your course.
What do I do if the course timer isn't working?
First, try opening the course in another web browser. Mozilla Firefox typically works best. If you're still having problems, contact our customer support team at 800-660-8908 during business hours (7:00 AM – 7:00 PM PST).
Course Information
Why should I take the Indiana Online Driver Improvement course?
Most drivers take our course to remove traffic ticket points from their driving records. They choose us because we are approved by the Indiana BMV, our course is fast and easy, and we are a reputable company with millions of satisfied customers over the past 16 years. You may have been asked by your employer to reinforce safe driving habits, or you may want to enhance your knowledge of traffic laws. Seniors and teens also take the course to improve their safety behind the wheel.
What if my deadline for completing the course has passed?
If your deadline has passed, you will need to contact the BMV or the court to request an extension.
How do I receive course credit?
Upon completion, we will automatically submit your certificate directly to the Indiana BMV on your behalf. We also provide a digital certificate that you can access or print at any time by logging into your account.
How quickly can I complete the course?
Our online defensive driving course will take you 4 hours to complete. It includes video content, reading materials, and open-book quizzes. You cannot take the final quiz until you have spent 4 hours in the course.
Do I have to complete the course in one sitting?
No, you don't need to complete the course in one sitting. You may log in and out as many times as you like and work on the course whenever it is most convenient for your schedule.
How often can I take the course?
You may take the course to remove up to 4 points off your driving record once every 3 years. However, the court or BMV may order you to take the course at any time.
How many quizzes and questions do I need to complete?
The course is divided into six sections, and each section ends with a four-question quiz. After completing the last section quiz, you must take a one-question final quiz.
Is there a final exam?
Yes. Once you successfully finish your final quiz, you will receive your certificate of completion.
What are my payment options?
The simplest method is to pay online with a credit or debit card through our secure server, which is encrypted for your protection.
Are there any specific computer system requirements needed to take the course?
All you need is a device with internet access! Our Indiana defensive driving course is compatible with PC and Mac platforms, as well as most smartphones and web-enabled tablets. For the best experience, make sure you enable Javascript and have the latest version of Adobe Flash Player.
What happens if I suddenly lose my Internet connection?
Your place in the course is always automatically saved. You will not lose the work you had completed before losing the connection. Simply log back in and you will be able to pick up right where you left off.
Can I use a friend or family member's computer or internet service?
Yes you can! And you don't need to use the same device each time you log in and log out. That's what makes our program so convenient!
What is the cancellation/refund policy?
You can view our Refund Policy here.
What if I have other questions?
Contact us for 24/7 support.